Dear KCEX Users,
With the flourishing development of the cryptocurrency industry, safeguarding your assets has become crucial. This announcement provides a series of recommendations to help you identify and avoid common fraudulent practices. Please remain vigilant and join us in maintaining the platform's security.
Common Scam Techniques:
1. Phishing:
Scammers may impersonate platform staff, creating phishing websites, and using pretexts like "account upgrade" or "triggered risk control" to entice users to click on links or scan QR codes. Remember, the official website is only kcex.com. Please be cautious to avoid entering phishing websites.
2. False Assistance:
Scammers, under the guise of "guru-led trading," lead users to add them as friends and ultimately request transfers. Please exercise caution and avoid easily trusting requests from strangers.
3. Impersonated Accounts:
Fraudsters may add your social accounts, asking for your email address and using links or QR codes to steal your account information. Do not casually provide personal information and ensure secure communication.
4. False Communication:
Impersonated customer service may contact you, claiming to provide "account operation guidance." Please remember that official customer service will not actively request sensitive information like private keys or seed phrases.
5. Impersonation of Platform Officials and Law Enforcement Scams:
Scammers may impersonate platform officials, claiming there are risks associated with your account, and coerce you into providing seed phrases or private keys, or conducting withdrawals or transfers. Remember, official personnel will not easily ask for your sensitive information.
How to Guard Against Scams:
- Do not click on unfamiliar links, enter insecure websites, or scan unknown QR codes to prevent password leakage and potential losses.
- Understand methods for verifying and protecting account security information. For example, do not use the same login name and password as other websites, and avoid saving private keys, seed phrases, and other information locally.
- Download or use the KCEX App through official channels. Exercise caution with wallet applications from unknown sources.
- Distinguish phishing websites. The official website of KCEX is kcex.com. Please carefully discern.
- If you encounter a situation that seems like a scam, or if you need to verify the authenticity of a website, customer service, or email, KCEX provides an official verification channel for your inquiry. Please visit https://www.kcex.com/official-verify to perform the official verification. We strongly advise not to share your personal information under any circumstances.
You can verify suspicious information through the following process:
Step 1: Visit https://www.kcex.com/official-verify directly, or scroll to the bottom of the webpage on the web version and select "User Support"-"KCEX Verify".
Step 2: Enter the information you wish to verify in the "Official Verification Channel".
After the inquiry, if the entered information is official KCEX information, a pop-up will display as:
After the inquiry, if the entered information is not official KCEX information, the pop-up will display as:
We value the security of your assets. Please remain vigilant and collaborate with us in maintaining platform security. If you have any questions or need assistance, feel free to contact our online customer service team.
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Enjoy trading on KCEX,
The KCEX Team