Dear KCEX Users,
If you are unable to log in due to the loss of your security items (phone number, email address, and Google Authenticator code), please follow these steps for assistance:
1. Contact Customer Support:
- Please visit the KCEX official website homepage and click on the customer support icon at the bottom right to get in touch with our customer support team.
- Inform them of the security item that needs to be changed or unbind, and have the relevant information ready for submission.
2. Submitting Documentation:
- Our customer support will guide you in providing the necessary information for the security item replacement request.
- Please ensure that the provided information is accurate to facilitate a smooth process.
3. Review Process:
- Once submitted, your request will enter our review process.
- Typically, you will receive a notification of the review results within one business day.
4. Completion of Security Item Replacement:
- After successful review, you will have successfully replaced the security item and can proceed to log in and continue using our platform.
If you have any questions, please feel free to contact our customer service team.
Wishing you a pleasant trading experience!
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Enjoy trading on KCEX,
The KCEX Team