Dear KCEX Users,
Since the launch of the KCEX platform, we have received immense support and affection from our valued users. We are deeply grateful for your support. However, during this journey, we've identified some critical issues that need to be addressed. In order to provide a smoother trading experience, we regretfully announce that KCEX will undergo maintenance from 08:00 (UTC) on January 8, 2024. The exact restoration time will be communicated through further official announcements and notifications. During this period, we will work diligently to resolve existing issues and enhance your trading experience. Once the maintenance is complete, you will be welcomed back to a more functional and seamless KCEX trading platform.
Maintenance Schedule:
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From 08:00 (UTC) on January 8, 2024, on-chain deposit will be paused.
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From 09:00 (UTC) on January 8, 2024, placement of new futures positions will be disabled.
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From 13:00 (UTC) on January 8, 2024, spot trading will be unavailable. At this time, all pending spot orders will be canceled. We advise you to manage your pending orders promptly.
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By 14:00 (UTC) on January 8, 2024, placement and cancellation of all futures orders will be disabled. Existing futures positions will be settled at the last price, and all pending orders will be canceled. We recommend you handle your futures positions and pending orders in a timely manner.
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Until 00:00 (UTC) on January 14, 2024, you can withdraw normally. We suggest withdrawing your assets to an external wallet address as soon as possible.
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From 00:00 (UTC) on January 14, 2024, KCEX official website will be in maintenance status. If you need to withdraw, please send the following information to support@kcex.com. We will process your request within 7 working days:
1) Withdrawal currency and amount
2) Withdrawal address
3) Blockchain associated with the address
4) KCEX account (phone number or email)
5) KYC verification status of your KCEX account
6) Recent trading and deposit/withdrawal history (currency, amount, date)
7) A photo holding your ID and a handwritten note (with 'KCEX', the reason, account, date, and signature). The date should be the same as the day of the application.
This temporary departure is to return as a better version of ourselves. We look forward to continuing our journey in the world of cryptocurrency with you!
KCEX Team
January 8, 2024